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FAQ

Allgemeine Informationen

Contact

I have a question that is not answered in the FAQ

Please send us your question via the contact form. But please check first if your question is not already answered in our FAQ.

I have lost something!

During and after HARDFEST we will collect all found objects from the security desk at the main entrance. Everything that is not collected on the day will be handed over to the municipality. Approximately two days after the event they will place all found objects on the website “Verloren of Gevonden“. You can also report your loss there: see their FAQ for more information.

Forgot something in your locker?
If you left something in your locker, you can contact Eventsafe using this form. They have collected all items left in the lockers.

General information

When is HARDFEST?

HARDFEST will take place on Saturday 22 April 2023.

When does HARDFEST start and when does it end?

HARDFEST opens its doors at 12:00 and closes at the stroke of midnight. That’s 12 hours of madness.

What is the minimum age?

The minimum age for HARDFEST is 18.

Unfortunately, we cannot make any exceptions, even if your birthday is the day after HARDFEST. Is your birthday on the day of our festival? Then you are definitely welcome to celebrate this special day with us.

Are you prepared for bad weather?

Yes, we are! Our grounds are largely paved, several stages are within tents and shelters are scattered throughout the festival site.

Are cigarettes available?

Unfortunately, no cigarettes are available on the festival grounds! It is not allowed to smoke in festival tents and other enclosed festival areas (including smoking an e-smoker). We can be fined for this by the NVWA. In case of repeated violation, you can be denied further access to the event.

What can I eat and drink?

We pay great attention to the food and drink at our festival. Varied and fresh. You can choose from different drinks, mixed drinks, snacks, meals and fruit. It is not allowed to bring your own food or drinks onto the festival grounds.

When will the timetable be announced?

The timetable will be announced on our news site approximately one week before HARDFEST.

Are there any lockers available?

At the entrance you will find lockers where you can easily and safely store your belongings. The size of a locker is 30cm wide, 40cm deep and 24cm high.
Come prepared and order your E-locker in our ticket shop. They are also for sale on location and cost € 10. On location you can pay cash or with PIN.
These are lockers with a code. So keep your code safe and beware of people watching you. You can use the locker with that code throughout the day.

Help! My mobile phone is empty... What can I do?

No worries, powerbank to the rescue. Powerbanks are available at our merchandise stand and at Freshpoint.
Please note that you cannot pay with tokens here (but you can pay with cash or PIN).

What if I use medication and/or have an allergy?

Medicines, food and liquids that are necessary in connection with an allergy or illness may be taken in with a medicine passport. A medicine passport is available from any pharmacy. Please take into account that the application time is about three weeks.

I recently gave birth and am looking for some privacy during HARDFEST!

Every year we are delighted with the number of young mothers who do not want to miss our festival! If you need a moment to yourself, just go to our first aid post (EHBO). You do not need to report this in advance.

I have lost something!

During and after HARDFEST we will collect all found objects from the security desk at the main entrance. Everything that is not collected on the day will be handed over to the municipality. Approximately two days after the event they will place all found objects on the website “Verloren of Gevonden“. You can also report your loss there: see their FAQ for more information.

Forgot something in your locker?
If you left something in your locker, you can contact Eventsafe using this form. They have collected all items left in the lockers.

Neighbours

Do you live near our festival grounds and have a question? Ask it via our contact form.

Hotel + Camping

Where can I spend the night?

The U Parkhotel is located on the campus of the University of Twente and is within walking distance of the entrance. However, this is not (yet) arranged by us and you will have to book it yourself.

There are various other possibilities in and around Enschede for spending the night. On this page you can find other hotels and appartments.

Parking & Transport

How do I get to HARDFEST?

You can do it by public transport, organised bus trips, by bike, by car or by taxi! Read all about transport + the route on our transport page.

Press

I am a photographer/journalist, how can I get a press card?

Press requests can be made via the form on our contact page. We will then evaluate your press request.

Can I take pictures?

Sure! Bringing a (digital) camera and/or video camera is allowed, with the exception of (semi-)professional equipment. Tag us in your photos or videos with @hardfest.nl or #hardfestnl.

Websites or companies who want to shoot professional footage need to request this in advance. Click here to request a (press)request through our contact form.

Regulations

What are the house rules?

It is important to read the house rules before entering the site, because then you know exactly what you can expect from yourself and your fellow visitors. You will also find the house rules just before the entrance. Take your time, we have kept it as short as possible!

What can I and can I not take onto the festival terrain?

Anything that can harm you or others, weapons, drugs, nitrous oxide (laughing gas) and personal drink/food are NOT allowed. In front of the entrance there is a complete list of everything that is forbidden. Fortunately, there are still many more things that are allowed!

Can I leave the festival and come back later?

No, this is not allowed. And you wouldn’t want that either with a line up like that. 😉

Can I bring liquids onto the festival site?

Due to safety reasons, it is unfortunately NOT allowed to bring any liquids onto the festival grounds, such as your own drinks, hairspray & deodorant (deodorant rollers are also prohibited).

There are plenty of possibilities to freshen up on the festival grounds.

Can I take pictures?

Sure! Bringing a (digital) camera and/or video camera is allowed, with the exception of (semi-)professional equipment. Tag us in your photos or videos with @hardfest.nl or #hardfestnl.

Websites or companies who want to shoot professional footage need to request this in advance. Click here to request a (press)request through our contact form.

Can I bring a GoPro?

Please do! Make it something beautiful and don’t forget to tag us with @hardfest.nl or #hardfestnl.

What if I use medication and/or have an allergy?

Medicines, food and liquids that are necessary in connection with an allergy or illness may be taken in with a medicine passport. A medicine passport is available from any pharmacy. Please take into account that the application time is about three weeks.

Tickets & Tokens

How can I check my ticket(s)?

You can always view your order(s) by logging into your Absolutely Fresh account via this page. While ordering, you have also done this; it goes in the same way.
You will now get to the page with your order(s). By clicking on the order, you can view your ticket(s).

From this page you can manage your ticket(s). From March 22, for example, you can personalise your tickets here and also download them later on.

How do I personalise my ticket?

From 22 March, it will be possible to personalise entry tickets. From 8 April, you will be able to download your tickets, but only if they are personalised. Here’s how you personalise your ticket(s):

  • Log in with your Absolutely Fresh account via this page.
  • On your order page you can choose ‘Personalize’.
  • Now you have two options:
  • ‘Claim’ to personalise a ticket on your own name.
  • ‘Send’ if you want to personalise a ticket to someone else’s name.
I bought a ticket but did not receive it or I cannot find it anywhere anymore. What do I do now?

You can always view your order(s) by logging into your Absolutely Fresh account via this page. While ordering, you have also done this; it goes in the same way.
You will now get to the page with your order(s). By clicking on the order, you can view your ticket(s).

Are you stuck? No problem! Visit the Paylogic Customer Service Help Center.

Can I still sell/change my (personalised) ticket?

Yes, sure! In the run-up to HARDFEST, these options will become available. Information will follow soon.

The e-mail address associated with my order is not correct. What do I do now?

Log into your Absolutely Fresh account via this page. While ordering, you have also done this; it goes in the same way.
Under Settings, you can change the e-mail address associated with your account. In future, you will then receive e-mails about your order at that e-mail address.

This didn’t do the trick for you? Unfortunately, we cannot change this for you, but Paylogic can help you with this. This page explains exactly what steps to take.

Can tickets also be scanned from a mobile phone?

Certainly! Please note that the internet connection is not always very stable. We therefore advise you to download your ticket onto your phone in advance and to make a screenshot so that you always have your digital ticket to hand. Also make sure that the brightness of your screen is set to maximum.

Do I have to print the ticket(s) in A4 format and in colour?

That is not necessary, but if you print, do so on A4 size, otherwise the barcode is too small to scan. But we prefer you to scan your ticket from your phone (saves paper!). Please note that the internet connection is not always very stable. We advise you to download your ticket on your phone and make a screenshot before you go to HARDFEST, so you always have your digital ticket at hand. Also make sure that the brightness of your screen is on maximum.

How can I pay during HARDFEST?

At HARDFEST you pay with tokens. You can buy these tokens online or during the festival at the cash registers at the main entrance or at the back of the festival grounds. You can pay in cash or with a debit card. We have taken all possible precautions to ensure that our card systems work properly. Nevertheless, we advise you to bring some cash along, because unfortunately something can always go wrong technically. Better safe than sorry!

How do I collect my presale tokens?

After entry, you can collect your tokens using the Tokens ticket on your mobile phone (or using your printed ticket) at the presale counters.

Will tickets still be sold at the door?

No, our ticket sales are only conducted online via our website. Keep an eye on our website or sign up for our Facebook event or our Instagram for all updates.

Is HARDFEST already sold out?

As soon as HARDFEST is sold out we will announce it in the news section. Or sign up for our Facebook event or our Instagram for all updates.

I have a (different) question about my ticket(s)

For questions about your tickets, payments or your order, please contact Paylogic Customer Service via this page.

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