Contact
We consider safety at our event very important. If you experience (serious) health complaints after our event, please share them with us at info@absolutelyfresh.nl.
The health complaints will be collected and if necessary, the type and number of health complaints will be shared with the Public Health Service for notification.
We strive to provide everyone with an amazing festival experience. However, if you have a complaint, you can submit it to us via email and/or DM no later than 10 days after the event. After this period, we can no longer process complaints. Please note that all complaints are assessed on an individual basis.
Please send us your question via the contact form. But please check first if your question is not already answered in our FAQ.
General information
During and after HARDFEST we will collect all found objects from the security desk at the main entrance. Everything that is not collected on the day will be handed over to the municipality. Approximately two days after the event they will place all found objects on the website “Verloren of Gevonden“. You can also report your loss there: see their FAQ for more information.
Forgot something in your locker?
If you left something in your locker, you can contact Eventsafe using this form. They have collected all items left in the lockers.
On Saturday 19 April 2025 at the University of Twente.
HARDFEST opens its doors at 12:00 and closes at 23:00. That’s 11 hours of madness.
The minimum age for HARDFEST is 18.
Unfortunately, we cannot make any exceptions, even if your birthday is the day after HARDFEST. Is your birthday on the day of our festival? Then you are definitely welcome to celebrate this special day with us.
Yes, we are! Our grounds are largely paved, several stages are within tents and shelters are scattered throughout the festival site.
Unfortunately, no cigarettes are available on the festival grounds! It is not allowed to smoke in festival tents and other enclosed festival areas (including smoking an e-smoker). We can be fined for this by the NVWA. In case of repeated violation, you can be denied further access to the event.
We pay great attention to the food and drink at our festival. Varied and fresh. You can choose from different drinks, mixed drinks, snacks, meals and fruit. It is not allowed to bring your own food or drinks onto the festival grounds.
The timetable will be announced on our news site approximately one week before HARDFEST.
At the entrance you will find lockers where you can easily and safely store your belongings. The size of a locker is 30cm wide, 40cm deep and 24cm high and cost € 10.
These are lockers with a code. So keep your code safe and beware of people watching you. You can use the locker with that code throughout the day.
At the festival, you can get your locker via a QR code and an online payment.
No worries, powerbank to the rescue. Powerbanks are available at our merchandise stand and at Freshpoint.
Please note that you cannot pay with tokens here (but you can pay with cash or PIN).
Medicines, food and liquids that are necessary in connection with an allergy or illness may be taken in with a medicine passport. A medicine passport is available from any pharmacy. Please take into account that the application time is about three weeks.
Every year we are delighted with the number of young mothers who do not want to miss our festival! If you need a moment to yourself, just go to our first aid post (EHBO). You do not need to report this in advance.
Do you live near our festival grounds and have a question? Ask it via our contact form.
Hotel + Camping
The U Parkhotel is located on the campus of the University of Twente and is within walking distance of the entrance. However, this is not (yet) arranged by us and you will have to book it yourself.
There are various other possibilities in and around Enschede for spending the night. On this page you can find other hotels and appartments.
Parking & Transport
Travel easily to HARDFEST using public transport, organized bus trips, by bike, car or taxi.
Chill and quick with the bus to HARDFEST
Travel with our official partners for a 100% guaranteed smooth and fun trip!
Traveling from Germany?
- Click here for pickup locations and info from our partner Hardtours
- Click here for pickup locations and info from our partner Feierreisen
TIP: Grab some sweet discounts with a combo ticket: a seat AND an entrance ticket, of course for the best price!
Living close to the Dutch border?
Check out the pickup points from our Dutch bus partner Eleven Travel. Click here.
Press
Press requests can be made via the form on our contact page. We will then evaluate your press request.
Sure! Bringing a (digital) camera and/or video camera is allowed, with the exception of (semi-)professional equipment. Tag us in your photos or videos with @hardfest.nl or #hardfestnl.
Websites or companies who want to shoot professional footage need to request this in advance. Click here to request a (press)request through our contact form.
Regulations
It is important to read the house rules before entering the site, because then you know exactly what you can expect from yourself and your fellow visitors. You will also find the house rules just before the entrance. Take your time, we have kept it as short as possible!
Anything that can harm you or others, weapons, drugs, nitrous oxide (laughing gas) and personal drink/food are NOT allowed. In front of the entrance there is a complete list of everything that is forbidden. Fortunately, there are still many more things that are allowed!
No, this is not allowed. And you wouldn’t want that either with a line up like that. 😉
Due to safety reasons, it is unfortunately NOT allowed to bring any liquids onto the festival grounds, such as your own drinks, hairspray & deodorant (deodorant rollers are also prohibited).
There are plenty of possibilities to freshen up on the festival grounds.
Sure! Bringing a (digital) camera and/or video camera is allowed, with the exception of (semi-)professional equipment. Tag us in your photos or videos with @hardfest.nl or #hardfestnl.
Websites or companies who want to shoot professional footage need to request this in advance. Click here to request a (press)request through our contact form.
Please do! Make it something beautiful and don’t forget to tag us with @hardfest.nl or #hardfestnl.
Medicines, food and liquids that are necessary in connection with an allergy or illness may be taken in with a medicine passport. A medicine passport is available from any pharmacy. Please take into account that the application time is about three weeks.
In principle it cannot be crazy enough for us, the only thing we do not want is offensive, racist, condemning clothing / statements. It is also not allowed to come in clothing that makes you recognizable as a group. HARDFEST is a low-threshold event where everyone must be able to feel at ease!
Note: Football shirts are therefore not allowed.
Tickets & Tokens
You can always view your order(s) by logging into your Absolutely Fresh account via this page. While ordering, you have also done this; it goes in the same way.
You will now get to the page with your order(s). By clicking on the order, you can view your ticket(s).
From this page you can manage your ticket(s). Later, you can personalise your tickets and from 19 April, the tickets themselves will be released.
We work with live QR code tickets that must be scanned from your mobile phone. Read more about this under the question “Can tickets be scanned from a mobile phone?”.
It is necessary to personalize your entrance tickets.
Personalizing tickets or changing the name on a ticket is possible until during the event.
Here’s how you personalise your ticket(s):
- Log in with your Absolutely Fresh account via this page.
- On your order page, you can select a ticket and choose ‘Assign Tickets’.
- Now you have two options:
- ‘Claim ticket for myself’ to personalise a ticket on your own name.
- ‘Send to friend’ if you want to personalise a ticket to someone else’s name.
Yes you can, through our Resale Platform! The main ticket buyer can do this.
How does it work?
- You can sell your ticket(s) for a maximum of 100% of the nominal value (ex service fee).
- The purchaser will be charged 8% transaction fee. Originally paid service fees, will not be refunded when you sell your ticket.
- As a seller, offer your ticket by logging into your Absolutely Fresh-account. While ordering, you have also done this; it is done in the same way.
- Go to your order and click on ‘More actions’ and then on ‘Resale’.
- The seller will receive a confirmation as soon as their ticket was sold. The purchaser can withdraw their ticket at any time, as long as it is not sold yet or added to someones shopping basket.
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Note: do not use other channels to sell or purchase second hand tickets. This is not 100% safe.
Want to suddenly bring someone else along? No problem!
- Log in with your Absolutely Fresh account.
- On your order page, choose More actions and Name change in the menu.
- Select the right ticket (automatic if you only have one ticket).
- Fill in the requested details and select the correct payment method.
- Read the explanation at the bottom and tick to agree.
- Complete the Name Change by paying.
Changing the name on a ticket is possible until during the event.
Log into your Absolutely Fresh account via this page. While ordering, you have also done this; it goes in the same way.
Under Settings, you can change the e-mail address associated with your account. Any new orders will then be linked to the correct e-mail address.
Have you already placed an order and an incorrect e-mail address is linked to it? Using Paylogic’s email change tool, you can correct an incorrectly entered email address.
How to do this?
- Click on this link
- Enter your bank statement details (order date, payment reference and amount paid)
- Enter the correct email address
- If the provided information is correct, the email address will be updated
- A confirmation email will be sent to the new email address (also check your Spam folder)
Yes, your live QR code ticket must be scanned via a mobile phone. Just keep in mind that the internet connection is not always stable so save your QR code ticket in your mobile Wallet, just to be sure. Also, make sure the brightness of your screen is set to maximum.
At HARDFEST you pay with tokens. You can buy these tokens online or during the festival at the cash registers at the main entrance or at the back of the festival grounds. You can pay in cash or with a debit card. We have taken all possible precautions to ensure that our card systems work properly. Nevertheless, we advise you to bring some cash along, because unfortunately something can always go wrong technically. Better safe than sorry!
After entry, you can collect your tokens using the Tokens ticket on your mobile phone (or using your printed ticket) at the presale counters.
No, our ticket sales are only conducted online via our website.
As soon as HARDFEST is sold out we will announce it at our News page.