Contact
During and after HARDFEST we will collect all found objects from the security desk at the main entrance. Everything that is not collected on the day will be handed over to the municipality. Approximately two days after the event they will place all found objects on the website “Verloren of Gevonden“. You can also report your loss there: see their FAQ for more information.
Forgot something in your locker?
If you left something in your locker, you can contact Eventsafe using this form. They have collected all items left in the lockers.
We consider safety at our event very important. If you experience (serious) health complaints after our event, please share them with us at info@hardfest.nl.
We strive to provide everyone with an amazing festival experience. However, if you have a complaint, you can submit it to us via email and/or DM no later than 10 days after the event. After this period, we can no longer process complaints. Please note that all complaints are assessed on an individual basis.
Please send us your question via the contact form. But please check first if your question is not already answered in our FAQ.
General information
On Saturday 17 April 2027 at the University of Twente.
HARDFEST opens its doors at 12:00 and closes at 23:00. That’s 11 hours of madness.
The minimum age for HARDFEST is 18.
Unfortunately, we cannot make any exceptions, even if your birthday is the day after HARDFEST. Is your birthday on the day of our festival? Then you are definitely welcome to celebrate this special day with us.
There are no cigarettes available on the festival grounds. It is also not allowed to smoke in festival tents and other enclosed areas. In case violation, you can be denied further access to the event.
Yes, we are! Our grounds are largely paved, several stages are within tents and shelters are scattered throughout the festival site.
We pay great attention to the food and drink at our festival. Varied and fresh. You can choose from different drinks, mixed drinks, snacks, meals and fruit. It is not allowed to bring your own food or drinks onto the festival grounds.
At the entrance, you’ll find lockers where you can safely and easily store your belongings! The size of a locker is 30 cm wide, 40 cm deep, and 24 cm high. A locker costs €10.75.
On the day of the festival at 09:00, you’ll receive an email with your locker number and code. Make sure to check your spam folder too! Keep your code safe and watch out for people looking over your shoulder! You can use the locker all day with that code.
You’re allowed to bring medication, but only up to a one-day supply. A “one-day supply” means the maximum amount you’re allowed to use in a single day. If your medication is taken by security during the check, you’ll get a flyer with information on how to get it back afterward.
Additionally, all food trucks clearly indicate which dishes they serve and what they contain. If a dish is gluten- or lactose-free, contains nuts, or is vegetarian/vegan, this will be listed next to the dish.
We do our best every year, but unfortunately only a limited amount of gluten-free food is available on-site. We understand that you may not want to take any risks with cross-contamination or that the options might be too limited. Feel free to email us at info@hardfest.nl to discuss the possibilities!
Hotel + Camping
The U Parkhotel is located on the campus of the University of Twente and is within walking distance of the entrance. However, this is not (yet) arranged by us and you will have to book it yourself.
There are various other possibilities in and around Enschede for spending the night. On this page you can find other hotels and appartments.
Parking & Transport
You can get there by public transport, bike, car, or taxi! Check out all information about transport & routes on our transport page.
Press
Sure! You’re welcome to bring your phone and take pictures. However, (semi-)professional equipment is not allowed without permission. Want to make professional recordings? Please request this in advance via our contact form. Don’t forget to tag us in your photos or videos @hardfest.nl!
Press requests can be made via the form on our contact page. We will then evaluate your press request.
Regulations
It is important to read the house rules before entering the site, because then you know exactly what you can expect from yourself and your fellow visitors. You will also find the house rules just before the entrance. Take your time, we have kept it as short as possible!
Anything that can harm you or others, weapons, drugs, nitrous oxide (laughing gas) and personal drink/food are NOT allowed. In front of the entrance there is a complete list of everything that is forbidden. Fortunately, there are still many more things that are allowed!
No, this is not allowed. And you wouldn’t want that either with a line up like that. 😉
Due to safety reasons, it is unfortunately NOT allowed to bring any liquids onto the festival grounds, such as your own drinks, hairspray & deodorant (deodorant rollers are also prohibited).
There are plenty of possibilities to freshen up on the festival grounds.
Sure! You’re welcome to bring your phone and take pictures. However, (semi-)professional equipment is not allowed without permission. Want to make professional recordings? Please request this in advance via our contact form. Don’t forget to tag us in your photos or videos @hardfest.nl!
You’re allowed to bring medication, but only up to a one-day supply. A “one-day supply” means the maximum amount you’re allowed to use in a single day. If your medication is taken by security during the check, you’ll get a flyer with information on how to get it back afterward.
Additionally, all food trucks clearly indicate which dishes they serve and what they contain. If a dish is gluten- or lactose-free, contains nuts, or is vegetarian/vegan, this will be listed next to the dish.
We do our best every year, but unfortunately only a limited amount of gluten-free food is available on-site. We understand that you may not want to take any risks with cross-contamination or that the options might be too limited. Feel free to email us at info@hardfest.nl to discuss the possibilities!
In principle it cannot be crazy enough for us, the only thing we do not want is offensive, racist, condemning clothing / statements. It is also not allowed to come in clothing that makes you recognizable as a group. HARDFEST is a low-threshold event where everyone must be able to feel at ease!
Note: Football shirts are therefore not allowed.
Tickets & Tokens
You can always view your order(s) by logging into your Absolutely Fresh account via this page. While ordering, you have also done this; it goes in the same way.
You will now get to the page with your order(s). By clicking on the order, you can view your ticket(s).
From this page you can manage your ticket(s). click on an order to view your ticket(s). From there, you can manage them, personalize them, and send them to your friends!
Please note: we use QR code tickets that need to be scanned from your phone. Keep in mind that internet connections aren’t always stable, so it’s a good idea to save your QR code ticket in your mobile Wallet. Also, make sure your screen brightness is turned all the way up.
It is necessary to personalize your entrance tickets.
Personalizing tickets or changing the name on a ticket is possible until during the event.
Here’s how you personalise your ticket(s):
- Log in with your Absolutely Fresh account via this page.
- On your order page, you can select a ticket and choose ‘Assign Tickets’.
- Now you have two options:
- ‘Claim ticket for myself’ to personalise a ticket on your own name.
- ‘Send to friend’ if you want to personalise a ticket to someone else’s name.
Yes you can, through our Resale Platform! The main ticket buyer can do this.
How does it work?
- You can sell your ticket(s) for a maximum of 100% of the nominal value (ex service fee).
- The purchaser will be charged 8% transaction fee. Originally paid service fees, will not be refunded when you sell your ticket.
- As a seller, offer your ticket by logging into your Absolutely Fresh-account. While ordering, you have also done this; it is done in the same way.
- Go to your order and click on ‘More actions’ and then on ‘Resale’.
- The seller will receive a confirmation as soon as their ticket was sold. The purchaser can withdraw their ticket at any time, as long as it is not sold yet or added to someones shopping basket.
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Note: do not use other channels to sell or purchase second hand tickets. This is not 100% safe.
Note: The Resale Platform goes live about 1 to 1.5 months before the event.
Want to suddenly bring someone else along? No problem!
- Log in with your Absolutely Fresh account.
- On your order page, choose More actions and Name change in the menu.
- Select the right ticket (automatic if you only have one ticket).
- Fill in the requested details and select the correct payment method.
- Read the explanation at the bottom and tick to agree.
- Complete the Name Change by paying.
Changing the name on a ticket is possible until during the event.
Log into your Absolutely Fresh account via this page. While ordering, you have also done this; it goes in the same way.
Under Settings, you can change the e-mail address associated with your account. Any new orders will then be linked to the correct e-mail address.
Have you already placed an order and an incorrect e-mail address is linked to it? Using Paylogic’s email change tool, you can correct an incorrectly entered email address.
How to do this?
- Click on this link
- Enter your bank statement details (order date, payment reference and amount paid)
- Enter the correct email address
- If the provided information is correct, the email address will be updated
- A confirmation email will be sent to the new email address (also check your Spam folder)
At HARDFEST you pay with tokens. You can buy these tokens online or during the festival at the cash registers at the main entrance or at the back of the festival grounds. You can pay in cash or with a debit card. We have taken all possible precautions to ensure that our card systems work properly. Nevertheless, we advise you to bring some cash along, because unfortunately something can always go wrong technically. Better safe than sorry!
After entry, you can collect your tokens using the Tokens ticket on your mobile phone (or using your printed ticket) at the presale counters.
No, our ticket sales are only conducted online via our website.